Miko 3 - FTUE
First Time User Experience of Miko 3 Bot
CLIENT
Miko
CLIENT
Miko
CLIENT
Miko
Role
Designer
Role
Designer
Role
Designer
Service
UI/UX Design
Service
UI/UX Design
Service
UI/UX Design
Work Details
Work Details
Work Details
A seamless first-time experience was essential for Miko 3 a GPT-powered kids’ robot to feel magical and frictionless. I designed the cross-device onboarding flow, where a parent uses their smartphone to set up the robot with their child.
The Design Process
Key Patterns
Research and Insights
Common FTUE drop-offs were primarily caused by technical friction and unclear instructions. Parents often felt uncertain about whether to start with the bot or the companion app, while kids, expecting instant interaction, grew frustrated with wait times. To address these issues, I drew inspiration from smart speaker setups and gaming consoles, which provide clearer onboarding flows and more engaging first-use experiences.
User Expectations
Immediate device response or animation at first boot
Clear and simple visual or auditory feedback during setup
Sense of reward or bonding in the first 30–60 seconds
Setup time should feel like part of the experience, not a chore
FTUE Strategy
Journey Map
Target Audience
Parents are the primary decision-makers in the onboarding process, responsible for handling critical setup steps. This includes downloading the companion app, connecting the device to Wi-Fi, granting necessary permissions, and creating an account. Each of these steps plays a key role in shaping the first-time user experience, as they determine how quickly and smoothly families can get started with the product.
For kids, the true end-users, engagement with Miko goes beyond functionality, it’s emotional. They connect with the robot visually and through speech, creating an intuitive and playful interaction that drives lasting attachment
Goals & Challenges
Create a child-friendly yet secure parental onboarding flow
Reduce confusion during the initial setup
Ensure multi-device communication (bot + mobile) feels intuitive
Userflow
A seamless first-time experience was essential for Miko 3 a GPT-powered kids’ robot to feel magical and frictionless. I designed the cross-device onboarding flow, where a parent uses their smartphone to set up the robot with their child.
The Design Process
Key Patterns
Research and Insights
Common FTUE drop-offs were primarily caused by technical friction and unclear instructions. Parents often felt uncertain about whether to start with the bot or the companion app, while kids, expecting instant interaction, grew frustrated with wait times. To address these issues, I drew inspiration from smart speaker setups and gaming consoles, which provide clearer onboarding flows and more engaging first-use experiences.
User Expectations
Immediate device response or animation at first boot
Clear and simple visual or auditory feedback during setup
Sense of reward or bonding in the first 30–60 seconds
Setup time should feel like part of the experience, not a chore
FTUE Strategy
Journey Map
Target Audience
Parents are the primary decision-makers in the onboarding process, responsible for handling critical setup steps. This includes downloading the companion app, connecting the device to Wi-Fi, granting necessary permissions, and creating an account. Each of these steps plays a key role in shaping the first-time user experience, as they determine how quickly and smoothly families can get started with the product.
For kids, the true end-users, engagement with Miko goes beyond functionality, it’s emotional. They connect with the robot visually and through speech, creating an intuitive and playful interaction that drives lasting attachment
Goals & Challenges
Create a child-friendly yet secure parental onboarding flow
Reduce confusion during the initial setup
Ensure multi-device communication (bot + mobile) feels intuitive
Userflow
A seamless first-time experience was essential for Miko 3 a GPT-powered kids’ robot to feel magical and frictionless. I designed the cross-device onboarding flow, where a parent uses their smartphone to set up the robot with their child.
The Design Process
Key Patterns
Research and Insights
Common FTUE drop-offs were primarily caused by technical friction and unclear instructions. Parents often felt uncertain about whether to start with the bot or the companion app, while kids, expecting instant interaction, grew frustrated with wait times. To address these issues, I drew inspiration from smart speaker setups and gaming consoles, which provide clearer onboarding flows and more engaging first-use experiences.
User Expectations
Immediate device response or animation at first boot
Clear and simple visual or auditory feedback during setup
Sense of reward or bonding in the first 30–60 seconds
Setup time should feel like part of the experience, not a chore
FTUE Strategy
Journey Map
Target Audience
Parents are the primary decision-makers in the onboarding process, responsible for handling critical setup steps. This includes downloading the companion app, connecting the device to Wi-Fi, granting necessary permissions, and creating an account. Each of these steps plays a key role in shaping the first-time user experience, as they determine how quickly and smoothly families can get started with the product.
For kids, the true end-users, engagement with Miko goes beyond functionality, it’s emotional. They connect with the robot visually and through speech, creating an intuitive and playful interaction that drives lasting attachment
Goals & Challenges
Create a child-friendly yet secure parental onboarding flow
Reduce confusion during the initial setup
Ensure multi-device communication (bot + mobile) feels intuitive
Userflow
Design Solution
Design Solution
Design Solution
Bot Setup
No fuss. Seamless experience. Multimodal made easy. The onboarding begins when the bot is turned on, greeting the user with a friendly animation and prompt. It then requests pairing with a mobile device by displaying a QR code, which parents scan through the companion app to link both devices. Once connected, parents complete login or signup, provide consent, and grant necessary permissions. Wi-Fi is then set up via the app, allowing the bot to connect automatically. Afterward, parents create a child profile, triggering a child-focused intro tour on the bot, while the parent dashboard simultaneously opens in the app with insights and controls.
Bot Screens
Pairing request
QR scan
Parental login/signup
Wi-Fi setup
Child profile creation
App Onboarding Steps
A closed system with enhanced encryption ensures that every byte of your family's data is protected. Quick, clear, and designed to get you started in no time. Guided prompts, smart syncing, and a user-friendly flow, setting up feels effortless, bringing Miko’s world to your fingertips
Mobile App UI
The app uses a card-style layout that organizes information into digestible chunks, helping parents easily scan and act without feeling overwhelmed.
A clear CTA hierarchy ensures that the primary actions such as “Confirm and continue” or “Set parent passcode” is always visually prominent, reducing friction during setup.
Progress indicators at the top guide users through multi-step tasks like pairing, verification, and Wi-Fi setup, giving a sense of clarity and control.
The choice of fonts and colors reinforces trust and accessibility: clean sans-serif typography enhances legibility, while a bright yet soft color palette keeps the experience playful for kids and reassuring for parents. Subtle animations like transitions, icon reveals, and progress highlights adds delight, making the onboarding process feel less like a chore and more like an engaging journey.
Outcomes and Learning
Increased FTUE completion by 80%
Drop-off during WiFi setup reduced after microcopy fixes
Emotional design (animations, music cues) improved first impressions
Bot Setup
No fuss. Seamless experience. Multimodal made easy. The onboarding begins when the bot is turned on, greeting the user with a friendly animation and prompt. It then requests pairing with a mobile device by displaying a QR code, which parents scan through the companion app to link both devices. Once connected, parents complete login or signup, provide consent, and grant necessary permissions. Wi-Fi is then set up via the app, allowing the bot to connect automatically. Afterward, parents create a child profile, triggering a child-focused intro tour on the bot, while the parent dashboard simultaneously opens in the app with insights and controls.
Bot Screens
Pairing request
QR scan
Parental login/signup
Wi-Fi setup
Child profile creation
App Onboarding Steps
A closed system with enhanced encryption ensures that every byte of your family's data is protected. Quick, clear, and designed to get you started in no time. Guided prompts, smart syncing, and a user-friendly flow, setting up feels effortless, bringing Miko’s world to your fingertips
Mobile App UI
The app uses a card-style layout that organizes information into digestible chunks, helping parents easily scan and act without feeling overwhelmed.
A clear CTA hierarchy ensures that the primary actions such as “Confirm and continue” or “Set parent passcode” is always visually prominent, reducing friction during setup.
Progress indicators at the top guide users through multi-step tasks like pairing, verification, and Wi-Fi setup, giving a sense of clarity and control.
The choice of fonts and colors reinforces trust and accessibility: clean sans-serif typography enhances legibility, while a bright yet soft color palette keeps the experience playful for kids and reassuring for parents. Subtle animations like transitions, icon reveals, and progress highlights adds delight, making the onboarding process feel less like a chore and more like an engaging journey.
Outcomes and Learning
Increased FTUE completion by 80%
Drop-off during WiFi setup reduced after microcopy fixes
Emotional design (animations, music cues) improved first impressions
Bot Setup
No fuss. Seamless experience. Multimodal made easy. The onboarding begins when the bot is turned on, greeting the user with a friendly animation and prompt. It then requests pairing with a mobile device by displaying a QR code, which parents scan through the companion app to link both devices. Once connected, parents complete login or signup, provide consent, and grant necessary permissions. Wi-Fi is then set up via the app, allowing the bot to connect automatically. Afterward, parents create a child profile, triggering a child-focused intro tour on the bot, while the parent dashboard simultaneously opens in the app with insights and controls.
Bot Screens
Pairing request
QR scan
Parental login/signup
Wi-Fi setup
Child profile creation
App Onboarding Steps
A closed system with enhanced encryption ensures that every byte of your family's data is protected. Quick, clear, and designed to get you started in no time. Guided prompts, smart syncing, and a user-friendly flow, setting up feels effortless, bringing Miko’s world to your fingertips
Mobile App UI
The app uses a card-style layout that organizes information into digestible chunks, helping parents easily scan and act without feeling overwhelmed.
A clear CTA hierarchy ensures that the primary actions such as “Confirm and continue” or “Set parent passcode” is always visually prominent, reducing friction during setup.
Progress indicators at the top guide users through multi-step tasks like pairing, verification, and Wi-Fi setup, giving a sense of clarity and control.
The choice of fonts and colors reinforces trust and accessibility: clean sans-serif typography enhances legibility, while a bright yet soft color palette keeps the experience playful for kids and reassuring for parents. Subtle animations like transitions, icon reveals, and progress highlights adds delight, making the onboarding process feel less like a chore and more like an engaging journey.
Outcomes and Learning
Increased FTUE completion by 80%
Drop-off during WiFi setup reduced after microcopy fixes
Emotional design (animations, music cues) improved first impressions
